Refund policy

Last updated: 17 July 2026

At Somnora, your comfort matters to us. Most products come with a 30-day return policy. The Align Pillow™, Align Knee Pillow™, and The Weighted Blanket™ come with an extended 100-Night Sleep Trial instead — full details below.

100-Night Sleep Trial

The 100-Night Sleep Trial applies to:

Align Pillow™ (Standard, Plus, Elite)
Align Knee Pillow™
The Weighted Blanket™

Adjustment period. Because Align™ products support the neck and shoulders in a corrected posture, they can feel unfamiliar during the first few nights. All Align Pillow™ and Align Knee Pillow™ purchases require a minimum of 7 consecutive nights of use before a refund request can be submitted. This allows the body to adapt and ensures a fair evaluation of the product's benefits. Requests submitted before completion of the 7-night period cannot be approved.

No physical return required. Under the 100-Night Sleep Trial, eligible products are not returned to stock once used, for hygiene and health reasons. Because these items cannot be resold, the trial is fulfilled through a refund rather than a physical return — you don't need to send anything back.

Refund amount. Trial refunds are issued at 60% of the purchase price. Our support team reviews each case individually and may offer additional resolution at their discretion.

Other terms. The 100-Night Sleep Trial may be applied once per order, and requests must be submitted within 100 days of receiving your item. Once your eligibility is confirmed, your refund will be issued to your original payment method within 10 business days. Please note your bank or payment provider may take additional time to process and post the refund.

Standard 30-Day Returns

For all other products, you may request a return within 30 days of receiving your item, provided the conditions below are met.

Eligibility

The item must be in the same condition as received — unused, unworn, with tags, and in original packaging.
Proof of purchase is required (e.g. order number or receipt).

Process. Contact us to request a return. We will provide detailed return instructions by email upon approval — items sent back without prior approval will not be accepted. Return shipping costs are the customer's responsibility.

Refund timing. Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to process and post the refund.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly. In some cases, we may request photos or videos of the issue for quality control and to expedite a replacement or refund.

Non-Returnable Items

Some items are not eligible for return, including but not limited to:

Personal care items that have been opened
Items that show any signs of use or modification (outside the 100-Night Sleep Trial terms above)
Products not purchased directly through somnora.co
Items from clearance sales, gift-with-purchase offers, or limited-time bundles

If you are unsure whether your item is returnable, please contact us prior to purchase.

Exchanges

Direct exchanges are not supported. If you wish to order a different item, we recommend placing a new order once your original return has been confirmed and refunded.

European Union 14-Day Cooling-Off Period

If your order was delivered within the European Union, you have the right to cancel or return it within 14 days for any reason. The item must be unused and in its original condition and packaging, with proof of purchase. This right does not apply to opened or used bedding, pillows, or blankets, for hygiene reasons.

Questions

If more than 15 business days have passed since your return or refund was approved and you haven't received it, or if you're unsure whether your item qualifies for a return, contact us at contact@somnora.co.